I do not accept cancellations on orders placed. Store credit can be issued on orders which have not been processed, which is within 2 days of placing an order.

There are no returns on personalized items unless :
You are truly dissatisfied with your purchase, returns within 3 days in the original packaging. Refund will be the price paid for the item less any S&H fees. 

Any items damaged during shipping will be replaced if a refund is required 
it will be after a claim is submitted to the carrier and Lady J Designs has been refunded for the purchase.