There are no returns on personalized items unless :
You are truly dissatisfied with your purchase, returns within 3 days in the original packaging. Refund will be the price paid for the item less any S&H fees.
If an item was not received, through the fault of Lady J Designs, by the " needed by" date.
Refund will be the price paid for the item + shipping.
Any items damaged during shipping will be replaced if the item can not be replaced by the " needed by " date the customer will have the choice of either a refund or a replacement